Guideline offers expertise in website usability testing. Our state-of-the-art usability lab makes it possible to view and record every aspect of the user experience. Remote viewing capabilities allow you to observe participants' actions and take notes—without disrupting the test session. Our software captures all on-screen navigation as well as participants' facial expressions and remarks. Keystrokes and mouse clicks are also recorded, providing quantifiable metrics to substantiate qualitative findings.

Observers can place markers in the digital recording in real time as the session is taking place, allowing instant access to re-play important quotes and navigation success or failure.

In addition to a detailed PowerPoint report, Guideline can provide a powerful video report on CD-ROM featuring important testing highlights, using key respondent reactions and quotes to support findings.

Guideline also offers highly trained moderating services for usability research.