Turning to Guideline after a broken integration promise

See why Fox Robotics switched to Guideline to simplify 401(k) for their entire 140-employee team

Fox Robotics at a glance

  • 140 employees
    Company size
  • Human Interest
    Previous provider
  • Enterprise
    Guideline plan tier
I trust Guideline to provide a 401(k) that’s easy-to-use for everyone—from our admin team to our manufacturing floor.Client of Guideline. Views may not be representative of other clients.
  • Magnifying glass with check mark inside, simple icon.

    Challenges

    Unreliable payroll integration and lack of automation created extra admin work during a critical growth stage.
  • Two hands precisely holding a person in between demonstrating care. Simple icon.

    Why Guideline

    Integration quality, ease-of-use for employees, and trusted customer support.
  • Party hat with confetti flying out of it, simple icon.

    Results

    Improved scalability, simplified employee experience, and time saved by eliminating most manual data entry.
Challenge

As the new Head of People, Barrie had only been at Fox Robotics a handful of days when she was tasked with her first major decision: transfer the company’s 401(k) to a new provider—and fast.

Why the rush? The payroll integration with their 401(k) provider, Human Interest, wasn’t hitting the mark.

Fox Robotics was scaling quickly. With hundreds of employees and no two-way payroll integration, manual data entry like contribution and deduction changes were piling up each pay period.

As a company focused on automation, they needed a provider to automate more of the 401(k) admin work. Thankfully, Barrie already had a trusted provider in mind: Guideline.

When we compared ease-of-use across 401(k) providers, Guideline was the obvious winner.
Solution

Her colleagues drew up a vendor scorecard with key requirements like integration capabilities, ease-of-use, cost, and transition complexity—and Guideline emerged as a leader across each.

After carefully comparing each provider, the team of stakeholders selected Guideline for four main reasons:

  • Seamless payroll integration, eliminating most manual data entry (and minimizing associated mistakes)
  • Modern employee experience, with self-guided onboarding, an award-winning mobile app1, and fast, live phone and email support
  • Dedicated account manager, with a direct phone number and responses in four business hours or less on average2
  • 6x lower account fees3 than the industry average, helping every dollar saved go the extra mile
I genuinely try to find problems with Guideline and I can’t. Everything has been perfect.
Results

In the years since their switch to Guideline, it’s been smooth sailing for Barrie and the Fox Robotics team. “I genuinely try to find problems with Guideline and I can’t. Everything has been perfect.”

One particular element of the partnership stands out above the rest though.

“At Fox Robotics, we’re committed to making 401(k) fair and simple for everyone on our team—from our admin team to our manufacturing floor. When we compared ease-of-use across 401(k) providers, Guideline was the obvious winner. Our employees get a user-friendly product and great customer support, and that matters a lot to us.”

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